Returns
&
Exchanges

Returns
&
Exchanges

Adjustment Period

Your new mattress is like a new pair of shoes and will take some time to break in – between 30 and 45 days is common. The comfort foams on your new mattress will take some time to become pliable. Walking on the mattress can help speed up this process. Additionally, your body will take some time to adjust to the new mattress as it is probably very different from your old mattress.


Maintenance

Keeping your mattress clean is very important for its comfort and longevity. We recommend our mattress protectors that will keep moisture out of the mattress and ensure its cleanliness. Rotating your mattress once a month for the first six months, and then quarterly after that will help the mattress wear more consistently. If you have questions about this, please call or come into any of our locations.


Comfort Impressions

It is normal to see slight comfort impressions from your new mattress. This means that the comfort layers are properly adjusting to your body. Due to this, it is common to see a “ridge” in the middle of the bed where no one sleeps.


Adjustment Period

Your new mattress is like a new pair of shoes and will take some time to break in – between 30 and 45 days is common. The comfort foams on your new mattress will take some time to become pliable. Walking on the mattress can help speed up this process. Additionally, your body will take some time to adjust to the new mattress as it is probably very different from your old mattress.


Maintenance

Keeping your mattress clean is very important for its comfort and longevity. We recommend our mattress protectors that will keep moisture out of the mattress and ensure its cleanliness. Rotating your mattress once a month for the first six months, and then quarterly after that will help the mattress wear more consistently. If you have questions about this, please call or come into any of our locations.


Comfort Impressions

It is normal to see slight comfort impressions from your new mattress. This means that the comfort layers are properly adjusting to your body. Due to this, it is common to see a “ridge” in the middle of the bed where no one sleeps.


Adjustment Period

Your new mattress is like a new pair of shoes and will take some time to break in – between 30 and 45 days is common. The comfort foams on your new mattress will take some time to become pliable. Walking on the mattress can help speed up this process. Additionally, your body will take some time to adjust to the new mattress as it is probably very different from your old mattress.

Maintenance

Keeping your mattress clean is very important for its comfort and longevity. We recommend our mattress protectors that will keep moisture out of the mattress and ensure its cleanliness. Rotating your mattress once a month for the first six months, and then quarterly after that will help the mattress wear more consistently. If you have questions about this, please call or come into any of our locations.

Comfort Impressions

It is normal to see slight comfort impressions from your new mattress. This means that the comfort layers are properly adjusting to your body. Due to this, it is common to see a “ridge” in the middle of the bed where no one sleeps.

1-Year Trial

We guarantee your new mattress to be comfortable!

We’re so confident we’ll match you with the right mattress, you can take it home and sleep on it for 365-nights. If it’s not a perfect fit, we’ll exchange it for one that is.

 

Months 1-4: 100% credit toward exchange to a different mattress

Months 5-8: 75% credit toward exchange to a different mattress

Months 9-12: 50% credit toward exchange to a different mattress

 

1-Year Comfort Guarantee – It will take time for your body to adjust to your new mattress, so you should sleep on it for a minimum of 30-nights to allow for this adjustment period. If you are not comfortable within 365-nights of the original delivery date, simply come into one of our locations with your original receipt and we’ll exchange it for one that is. Subject to the above restrictions, our 365-night comfort guarantee is valid for one exchange per purchase, which must done within 365-nights of the delivery date of your original mattress. You may exchange your mattress once, with a $149 sanitation fee and re-delivery fee of $79. Exchanges done within 30-days of delivery will be subject to additional $99 fee. Exchanges will only be accepted on mattresses in good condition – no tears, stains, bed bugs, holes, odors (such as pet and smoke), or soiling of any kind. We highly recommend our water proof mattress protector to keep your mattress clean and hypoallergenic. Our large selection of mattresses makes the exchange process easy, therefore there are no refunds. Do not remove the law tag from the mattress or foundation, as it will void the 365-night comfort guarantee. Please note that our 365-night comfort guarantee is not valid on special order sizes (split king, cal king, full xl, and twin xl), warranty exchanges, clearance items, floor models, motion bases, bed frames, pillows, mattress protectors, sheets, toppers, furniture, and other accessories. See store associate details.

 

We’re so confident we’ll match you with the right mattress, you can take it home and sleep on it for 365-nights. If it’s not a perfect fit, we’ll exchange it for one that is.

 

Months 1-4: 100% credit toward exchange to a different mattress

Months 5-8: 75% credit toward exchange to a different mattress

Months 9-12: 50% credit toward exchange to a different mattress

 

1-Year Comfort Guarantee – It will take time for your body to adjust to your new mattress, so you should sleep on it for a minimum of 30-nights to allow for this adjustment period. If you are not comfortable within 365-nights of the original delivery date, simply come into one of our locations with your original receipt and we’ll exchange it for one that is. Subject to the above restrictions, our 365-night comfort guarantee is valid for one exchange per purchase, which must done within 365-nights of the delivery date of your original mattress. You may exchange your mattress once, with a $149 sanitation fee and re-delivery fee of $79. Exchanges done within 30-days of delivery will be subject to additional $99 fee. Exchanges will only be accepted on mattresses in good condition – no tears, stains, bed bugs, holes, odors (such as pet and smoke), or soiling of any kind. We highly recommend our water proof mattress protector to keep your mattress clean and hypoallergenic. Our large selection of mattresses makes the exchange process easy, therefore there are no refunds. Do not remove the law tag from the mattress or foundation, as it will void the 365-night comfort guarantee. Please note that our 365-night comfort guarantee is not valid on special order sizes (split king, cal king, full xl, and twin xl), warranty exchanges, clearance items, floor models, motion bases, bed frames, pillows, mattress protectors, sheets, toppers, furniture, and other accessories. See store associate details.